Frequently Asked Questions
Are your boxes plastic-free and recyclable?
Yes. There are three parts to our packaging:
Our snack boxes are made from forest-positive cardboard.
Our packaging tape is made from paper with a water-based adhesive.
Our filling is made from recycled wood straw.
What else are you doing to improve your sustainability?
We are encouraging all of our suppliers to move towards plastic-free and recyclable packaging. As we get bigger, we will have more influence on their decisions and we intend to use this influence to make these changes happen as quickly as possible!
What is 'forest-positive' packaging?
All of our snackboxes are made from forest-positive packaging. This means that more trees are planted than deforested to make our boxes.
How do subscriptions work?
Peace By Piece subscription boxes are fully customizable. You can choose how many snacks you'd like in each box, how frequently you'd like your boxes delivered, and how long you want them to keep coming!
What will I get in my box?
If you're ordering a one-off box, you'll get exactly what you in the picture.
Can I cancel my subscription at any time?
Yes! To cancel your subscription:
Head to our customer portal, here.
You can then log into our customer portal with the email and password you used at the checkout.
From there, click on the 'Manage' button under your subscription and click 'Subscription Settings'.
Then click on 'Cancel My Subscription', and then 'Confirm'
How do I manage my subscription?
To access your subscription details, please visit your customer portal page here.
View your current plans
Update your billing details
Cancel your current plan
Change your password
See your past invoices
Can I buy a subscription for someone else?
Absolutely! Our subscription boxes make the perfect gift that just keeps on giving. To purchase a subscription as a gift, you just need to make your selections as usual, but make sure to check the 'This is a gift' button once you reach our checkout page.
Do you offer any discounts on your subscriptions?
Which of your products are gluten free?
You'd be surprised how many of our products are gluten free. Head to our snack shop and apply the 'Gluten Free' filter to browse which products do not contain gluten.
Which of your products are palm oil free?
We have a growing range of palm oil free products and we are always on the look out for more. Head to our snack shop and apply the 'Palm Oil Free' filter to find out which of our current range is in this category.
Which of your products are organic?
Head to our Snack Shop and apply the 'Organic' filter to find out which of our products are made with certified organic ingredients.
Where can I find the product ingredients?
We will soon list all the ingredients of our products on their product page in the Snack Shop. Until then, a quick Google search will show you the ingredients.
Can I get a gluten free subscription?
We don't yet offer a gluten free subscription box, but we're working on it.
Are all your snacks vegan?
Yes. Vegan, plant-based and cruelty free.
Delivery and Returns
Where do you ship to?
We deliver anywhere in the UK. We can also deliver to mainland Europe for an additional charge.
Can I return my items?
We are unable to accept returns due to hygiene reasons, however, if you experience any damage or your delivery doesn't turn up, please contact us at firstname.lastname@example.org with photo evidence where applicable and we will sort it out!
How long will delivery take?
We do two send-outs per month for our snack box subscription customers; one at the start of the month and one mid-month. This means we can deliver all your snack boxes with far fewer vehicle miles!
How much is delivery?
For most of our orders, delivery costs £2.80 and will be shipped via Royal Mail. For orders to mainland Europe, delivery costs £8.90.
Why 'Peace by Piece'?
Our mission at Peace by Piece is to show the world that a cruelty-free, compassionate lifestlyle is entirely possible (and downright tasty) and we chose a name to reflect this.
What else do you do besides snack boxes?
Vegan vending machines. We set up Peace by Piece with a plan to make tasty vegan snacks accessible to everyone and we thought a vending machine would be a great way to do this. There's a lot of people out there that still think that being vegan is just too difficult and inconvenient and we wanted to change this perception.
Where are you based?
We set up in Manchester, a city known for a history of innovations and doing things a little differently. You can find our first vegan vending machine in the middle of town at Affleck's Palace.
How are you giving back?
We set up shop in Manchester, a city known for many wonderful things, but also known for very high rates of rough sleeping. 10% of all our profits go to ending homelessness in all its forms. We've being doing this since our first day in business and we will continue to do it!